Terms of Service

1. Services we provide

Jinn Host resells cPanel/WHM-based shared web hosting across three plans — Starter, Business, and Pro — each available on 12, 24, or 36-month terms, with pricing and resource limits as shown on our pricing page at the time you order. Resource allocations (storage, email accounts, and similar limits) are determined by the plan you select and don't change based on the term length you choose.

2. Eligibility & your account

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order. You're responsible for providing accurate account and contact information, for keeping your cPanel credentials confidential, and for all activity that occurs under your account. Notify us immediately at support@jinnhost.com if you believe your account has been compromised.

3. Ordering, payment & provisioning

Placing an order creates a pending order under the plan, term, and domain you specify. Payment is currently accepted by bank transfer only — we do not store card details or process automated payments. Your order reference must be included in the transfer note so we can match your payment to your order.

Once we've confirmed receipt of your payment, we provision your cPanel account and email your login details to the address you provided. We aim to do this promptly, but provisioning is a manual step on our end and isn't instant. There is currently no automated recurring billing — renewing your hosting for a further term requires placing a new order (or, where available, following the renewal instructions we send ahead of your term ending).

4. Pricing & renewals

The price shown at checkout reflects the term length you select and is fixed for that term. After your term ends, continuing service is billed at the plan's disclosed renewal rate (shown on the pricing page and in your order confirmation) unless you cancel. We'll make reasonable efforts to notify you ahead of your term ending; you're responsible for renewing in time to avoid a gap in service.

5. 30-day money-back guarantee

If you're not satisfied with your hosting for any reason, you can request a full refund within 30 days of your account being provisioned — no interrogation required. Refund requests after this window, requests related to domain registrations or add-on services billed separately, and accounts terminated for a breach of our Acceptable Use Policy (Section 7) are not covered by this guarantee. To request a refund, email support@jinnhost.com with your order reference.

6. Uptime SLA & service credits

We target 99.9% network and server uptime, measured monthly, excluding scheduled maintenance (which we'll make reasonable efforts to notify you of in advance) and events outside our reasonable control (see Section 10). If we fall short in a given calendar month, you can request a service credit against that month's hosting fee under the schedule below:

Credits must be requested within 30 days of the end of the affected month by emailing support@jinnhost.com, are applied as account credit toward a future renewal, and are your sole remedy for downtime under these Terms.

7. Acceptable use

You agree not to use Jinn Host services to: host or distribute illegal content; send unsolicited bulk email (spam) or operate open mail relays; distribute malware or engage in phishing; attempt unauthorized access to any system; or consume server resources in a way that degrades service for other customers on shared infrastructure. We may suspend or terminate accounts that violate this policy, with or without notice depending on severity, and law enforcement will be involved where required by law.

8. Migrations

Free migration assistance is included with the Pro plan. Starter and Business customers can request a migration through support@jinnhost.com, and we'll quote a flat fee up front before doing any work.

9. Suspension & termination

We may suspend or terminate your account for: a violation of Section 7, non-payment at renewal, or a legal or regulatory requirement to do so. You may cancel at any time by contacting support; cancellation stops future renewals but doesn't itself entitle you to a refund outside of Section 5. On termination, we may delete hosted data after a reasonable grace period — please keep your own backups.

10. Disclaimers & limitation of liability

Services are provided "as is" to the extent permitted by law. We don't guarantee that hosting will be uninterrupted or error-free beyond the SLA in Section 6, and we're not liable for events outside our reasonable control (e.g. upstream network outages, force majeure, or third-party attacks). To the fullest extent permitted by law, our total liability to you for any claim arising from these Terms or the services is limited to the amount you paid us for the affected service in the 3 months preceding the claim, and we're not liable for indirect, incidental, or consequential damages, including lost profits or lost data.

11. Your data

Our Privacy Policy explains what account and order information we collect and how we use it. Our Cookie Policy covers the one cookie this site sets.

12. Changes to these Terms

We may update these Terms from time to time; the "Last updated" date above reflects the current version. Material changes affecting active customers will be communicated by email before they take effect.

13. Governing law

These Terms are governed by the laws of the United Arab Emirates as applicable in the Emirate of Sharjah, including the applicable regulations of the Sharjah Media City Free Zone (Shams), where The Jinn Studios is registered — without regard to conflict-of-law principles. Any dispute not resolved informally will be subject to the exclusive jurisdiction of the courts of Sharjah, United Arab Emirates.

14. Contact

Questions about these Terms can be sent to support@jinnhost.com.